HOT WATER PROBLEMS?

Poor performing hot water systems in your home can be bloody annoying and a huge inconvenience. 

 

Our team of inner west based hot water plumbers have years of experience in solving hot water problems and providing the best solution for you, your family and your home. The right hot water system when installed and looked after correctly will look after you for years to come.

COMMON HOT WATER PROBLEMS

NO HOT WATER

If your tank is old, it could be time for a replacement. For newer tanks, it could be time for a service. For gas systems, check if the pilot light is on (if not this can be simple to re-light). For electric systems, if the switch on your switchboard has tripped it's best to call the professionals!

LEAKING HOT WATER SYSTEM

A common cause of leaking hot water systems is rust. Rust eats away at the steel tank, often from the inside out. When this happens, it's time to replace your hot water system.

WATER NOT HOT ENOUGH

If the hot water in your home isn't hot enough, it's time to call in the experts. This common problem is often related to the hot water system itself, a poor performing tempering valve (these allow you to control the water temperature) or can be a sign your hot water system is too small for your household's needs.

LOW WATER PRESSURE

A number of things can contribute to low pressure hot water: the hot water system itself - it may be time for a service or replacement; the tap/shower head/ fixture itself - sediment can build up resulting in poor water flow or undersized installation can lead to pressure issues.

WATER TOO HOT

Is the water from your taps and shower scalding hot? If so, it's time to install a tempering valve. This allows you to control the temperature of the hot water in your home. Australian regulation states that the maximum temperature for delivery to bathrooms is 50 degrees celcius to prevent injury and scalding. These are especially important in homes with children or anyone with limited mobility.

RUNNING OUT OF HOT WATER

Are you always running out of hot water? This could be a sign that your current system is too small to cater to your household's needs. If you have a storage tank style hot water system, perhaps consider upgrading to a continuous flow system. You'll save space and never run out of hot water again!

INCONVENIENT LARGE TANK

If your hot water storage tank is unsightly, inconvenient or in the way, consider upgrading to a continuous flow hot water system. They're neat, compact and never run out of hot water!

QUESTIONS TO ASK

BEFORE YOU CALL A PLUMBER

WHAT SIZE HOT WATER SYSTEM DO I NEED?

How many people live in your home and will rely on this system? Take a look at the table below for our recommendations:

DO I WANT A GAS OR ELECTRIC HOT WATER SYSTEM?

If your home is connected to natural gas, we recommend gas hot water systems. They often have cheaper running costs and there are often government rebates available when converting from electric to gas. For home without gas, consider upgrading to a stainless steel tank for longevity.

WHEN DID I LAST SERVICE MY HOT WATER SYSTEM?

Most hot water systems should be serviced every 5 years, this helps to keep your hot water hot and flowing well.

WHERE DO I WANT MY HOT WATER SYSTEM WITHIN MY HOME?

When considering replacing or upgrading your hot water system, think about if you're happy with the location of your current system. If not, chat with your plumber about relocation options to optimise space in your home.

TROUBLESHOOTING YOUR HOT WATER SYSTEM

CHECK THE TEMPERATURE AND PRESSURE RELIEF VALVE (TPR)

It is normal for these to leak in the form of an occasional drip, this shows they're working, a constant flow however shows something is amiss! If your TPR flow is more than normal, this could indicate a pressure or temperature issue that requires a plumber!

CHECK THE GAS SUPPLY

Are your other gas appliances working? If so, the problem may lie with the HWS itself. Is the gas valve completely open at the gas meter and the hot water system? The handle will be parallel to the pipe when it is fully open.

CHECK THE ELECTRICAL SUPPLY

Start with the circuit breaker - is it off? If so, it's important to know why - and this is best left to a professional, electrical is not something to DIY! If your system is connected to a power point (most continuous flow systems do), try plugging a phone charger or similar into the point to check if it is working.

CHECK THE WATER SUPPLY

ust like the gas valves, check that the water valves are 100% open, If there isn't enough flow, the hot water system may not activate.

CHECK THE SHOWER HEADS

ontinuous flow HWS will only work if there is sufficient flow of water going through the system. If the restrictors in your shower head are blocked up, it may cut the flow of water, causing your system to stop working. If the hot water is working as normal everywhere else in your home, except the shower - this is a likely cause.

CHECK THE PILOT LIGHT

Those with gas storage HWS will benefit from knowing how to relight this to save many unnecessary plumber call outs through the life of your HWS. If the heater has been turned off, or if there's been a lot of wind - the pilot light may be the issue. Simply re-igniting the system can be enough to make it work again. Approach this with caution - as all gas related work requires a high level of safety. If you're unsure, call a plumber. Instructions for relighting the pilot can often be found inside the access panel or via a quick Google of your heater model number.

IS YOUR SYSTEM OFF-PEAK?

If so you may just have to wait for the off-peak timing to kick in for the system to heat up again. This set up can make for cheaper electricity bills, though will only heat up at the designated hours.

CHECK THE FILTER

Continuous flow systems have a filter installed at the entry to the system. You can simply screw off the cap, wash out the filter and re-install it. This may help to increase flow if there is a sediment buildup.

IS THERE AN ERROR CODE?

Check to see if your unit displays an error code. Sometimes all the system needs is a reset!

CHECK FOR RUST

Those with older storage tank systems should check for rust every 6 months or so. Run the bath with hot water to check for any water discolouration.

All of these troubleshooting options are general advice only. If you’re unsure about an issue, please play it safe and call a professional.

CHECK OUT OUR

HOT WATER E-BOOK

There is a lot to learn about hot water systems! We’ve developed a free e-book guide, containing everything you need to know!

  • Types of Systems
  • HWS Safety
  • HWS Problems
  • HWS Troubleshooting
  • Storage Tank Maintenance
  • Guide to HWS sizes

 5 ⭐️ Reviews

We work hard to ensure we provide a 5 star experience for everyone we work with! 

  • Sandy from My Home Plumbing was great. Arrived on time, polite and friendly. Quote for my job (clogged pipes) was reasonable and he started work right away. I was very happy with the results.Would definitely use them again. Great local service.

    Glen B. Avatar
    Glen B.
    7/20/2021

    My home plumbing were fantastic. Super quick response and out the next day on time. Sandy was excellent. He explained everything well and gave lots of options to move forward. The job was done really well, super happy with this crew :)Services: Repair faucet, Find & repair leak, Install faucet

    Louise T. Avatar
    Louise T.
    7/10/2021

    I have already recommended this business as I couldn’t believe how pleasant and prompt they were. Toilet fixed perfectly, cleared and cleaned up after work completed,but best of all they were in contact with me throughout the job. Thanks againServices: Find & repair leak, Repair shower, Repair faucet, Repair toilet,... read more

    Jann H. Avatar
    Jann H.
    7/10/2021

    Very professional and clear on pricingService: Repair shower

    Lauren .. Avatar
    Lauren ..
    7/10/2021
  • Had a wonderful experience with My Home Plumbing. Talking to Hannah was quick, friendly and helpful and Sandy was efficient, patient and thorough. What an effortless and accomplished company to work with.Service: Repair toilet

    Jessica G. Avatar
    Jessica G.
    7/10/2021

    Great bunch of guys! Reliable, friendly and great attention to detail. Tidy too ! Fixed everything and nothing was too much trouble . Highly recommend my home plumbing’Services: Unclog drain, Install faucet

    Claire H. Avatar
    Claire H.
    7/10/2021

    Excellent work.Tom and Caleb was on time, very courteous, did a great job, and also did a good job of cleaning after completing the job. Would highly recommend this plumbing company. 👍✔Services: Repair faucet, Install faucet

    Sonja P. Avatar
    Sonja P.
    7/10/2021

    Sandy was great - upfront, easy to deal with and efficientService: Repair toilet

    John F. Avatar
    John F.
    7/10/2021
  • Prompt and friendly service, The Home Plumbing team talked us through the costs and options prior, and kept us updated as they went. They left the bathroom and laundry clean and tidy too!Services: Repair shower, Repair faucet, Repair pipe

    Adam F. Avatar
    Adam F.
    7/10/2021

    Hannah and Sandy were very professional, turned up on time, no fuss with works, well priced, by far the best plumbing company we have used in the inner west of Sydney. pleasure to work with. Will definitely use them for my future works.Services: Unclog drain, Repair garbage disposal

    Loki P. Avatar
    Loki P.
    7/10/2021

    Sandy was great - upfront, easy to deal with and efficient

    John F. Avatar
    John F.
    6/25/2021

    Had a wonderful experience with My Home Plumbing. Talking to Hannah was quick, friendly and helpful and Sandy was efficient, patient and thorough. What an effortless and accomplished company to work with.

    Jessica G. Avatar
    Jessica G.
    6/23/2021
  • Very professional and clear on pricing

    Lauren .. Avatar
    Lauren ..
    6/23/2021

    The fact I've gone to the effort to write a review should be telling enough!We've used the team three times now and each time they've been such a pleasure to have in our house. They fixed the issues without fuss, have been really transparent and explained things easily and simply.... read more

    Joanne C. Avatar
    Joanne C.
    6/23/2021

    My home plumbing were fantastic. Super quick response and out the next day on time. Sandy was excellent. He explained everything well and gave lots of options to move forward. The job was done really well, super happy with this crew 🙂

    Louise T. Avatar
    Louise T.
    6/22/2021

    Hannah and Sandy were very professional, turned up on time, no fuss with works, well priced, by far the best plumbing company we have used in the inner west of Sydney. pleasure to work with. Will definitely use them for my future works.

    Loki P. Avatar
    Loki P.
    6/21/2021
  • Really happy with our experience with My Home Plumbing. Very quick to respond to the initial query and set up a time for a quote, with 90% of the work then completed that afternoon when the quote was accepted. They kept us up to date with additional parts that needed... read more

    Eric S. Avatar
    Eric S.
    6/14/2021

    I had a gas heater hose replaced & checked and a new dishwasher installed and plumbed in.I really appreciate the fixed quotes in advance and the friendly, tidy and professional work that Tom did. I found this company online (based nearby and great reviews) and will definitely be using them again.

    Della G. Avatar
    Della G.
    5/31/2021

    We used My Home Plumbing for a kitchen + two bathroom renovation on a 1950's home plus the renewal of all sewage, storm water and gas. We received many quotes and met with many contractors. My Home plumbing weren't the cheapest nor the most expensive but their reputation and character... read more

    Thomas A. Avatar
    Thomas A.
    5/28/2021

    Sandy, Tom and Caleb are terrific guys and very trustworthy. They are very reliable and their work is great. Will definitely use them again and would thoroughly recommend them.

    Alison S. Avatar
    Alison S.
    5/28/2021
  • My Home Plumbing offer an extraordinary service. Business Co-ordinator, Hannah, has immaculate phone and customer service skills. Sandy, The Plumber, was personable, professional and an expert in his field. Exceptional experience all round. Thank you.

    Jane P. Avatar
    Jane P.
    5/28/2021

    Sandy, Tom and Caleb are terrific guys and very trustworthy. They are very reliable and their work is great. Will definitely use them again and would thoroughly recommend them.Services: Unclog drain, Repair faucet, Repair shower, Install toilet

    Alison S. Avatar
    Alison S.
    5/10/2021

    My Home Plumbing offer an extraordinary service. Business Co-ordinator, Hannah, has immaculate phone and customer service skills. Sandy, The Plumber, was personable, professional and an expert in his field. Exceptional experience all round. Thank you.Services: Find & repair leak, Repair toilet

    Jane P. Avatar
    Jane P.
    5/10/2021

    Sandy from My Home Plumbing installed 3 taps and moved the hot water system. He was on time, good to deal with and completed the job in the same day. I would recommend him for all types of plumbing work.

    Richard v. Avatar
    Richard v.
    4/28/2021
  • From the time we left a message, through call back, appointment setting and prompt arrival, everything was very handled very well. Sandy was well organised and demonstrated consideration and care throughout the time he was in our home. We had previously attempted to have repairs done by other plumbers with... read more

    Sue Q. Avatar
    Sue Q.
    4/28/2021

    My Home Plumbing did a great professional job and would highly recommend them.
    They are honest, reliable and punctual and we would have no hesitation in using their services again.

    Emille Theeboom Avatar
    Emille Theeboom
    4/27/2021

    My Home Plumbing did a great professional job and would highly recommend them. They are honest, reliable and punctual and we would have no hesitation in using their services again.

    Emille T. Avatar
    Emille T.
    4/27/2021

    Gave great advice on selection of a hot water system - spelt out all the options. Explained additional costs for safety equipment that wasn't in place (ie tempering valve etc) - very friendly, came same day with the system, treated the job seriously. Great guys, would definitely use again.Service: Install... read more

    Mitch F. Avatar
    Mitch F.
    4/10/2021
  • Sandy and his guys were great! on time, found the leak, completed the job without any complications and cleaned up after themselves! highly recommend!Service: Find & repair leak

    sam k. Avatar
    sam k.
    4/10/2021

    The Home Plumbing team are great! Clear communication, friendly and got the job done to a very high standard. ThanksServices: Repair toilet, Find & repair leak

    Harriet M. Avatar
    Harriet M.
    4/10/2021

    Sandy from My Home Plumbing installed 3 taps and moved the hot water system. He was on time, good to deal with and completed the job in the same day. I would recommend him for all types of plumbing work.Service: Install faucet

    Richard v. Avatar
    Richard v.
    4/10/2021

    The Home Plumbing team are great! Clear communication, friendly and got the job done to a very high standard. Thanks

    Harriet M. Avatar
    Harriet M.
    3/28/2021