Hot Water

Our experienced team offer a range of hot water services including hot water system repair and installation of replacement hot water heaters. If you find yourself with a leaking hot water system, no hot water or unreliable hot water our team can provide qualified advice on the most suited system for your home, and have the hot water back up and running with same day service.


We’re registered to provide government rebates on Heat Pump installation too, please contact us for more information,

Types Of Hot Water Heaters

With a number of hot water systems available, it can be confusing to choose the right one for your home. The choice mainly comes down to the hot water needs of your home and your preferred energy source: gas, electricity, solar or air.


Storage Tank Hot Water Systems 

These systems consist of a large insulated tank used to hold and heat water. Available in gas or electric, these units contain an element or use a gas burner to heat water to the desired temperature.

The volume of hot water available is determined by the size of the tank so it’s vital to choose the right size for your home so you don’t run out! When the hot water in the tank is used, you’ll need to wait for the tank to fill and reheat.

These units can be installed both in and outside. It’s common to find a leak detection device installed with any indoor units for safety.

Great for: homes without gas.


Instantaneous Hot Water Systems

Instantaneous systems are a compact type of water heater that heat water on demand while it flows through the unit. Also referred to as continuous flow systems, they provide a continuous flow of hot water, making it near impossible to run out.

These units heat water on demand and only use energy as required. Roughly the size of a carry on suitcase, they’re wall mounted and most often installed outside as they require adequate ventilation/flue for emissions to escape.

Gas units are the most common, though electric systems are also available (check with your sparky before installation as they often call for 3 phase power). There are 7 star rated gas efficient systems available too!

Great for: homes with limited space, homes with gas connections, homes that use little hot water.


Heat Pump Systems 

Heat pumps extract heat from the surrounding air and transfer it to a storage tank to heat water. They’re considered one of the most energy efficient hot water heaters as they can use up to 75% less energy than a non heat pump unit, resulting in significantly lower energy bills.

Heat pumps are electric, which eliminates the need for gas, and reduces your home’s carbon footprint.

Available in split style systems (with a separate tank and compressor) or as an all in one unit, where the compressor is attached to the tank (often on top), these units require space to install. Keep in mind that either part of a split system can be repaired/replaced separately, this may not be possible with a combined unit.

Great for: Homes looking to reduce carbon footprint and reduce energy bills.


Solar Hot Water

Solar hot water system use solar panels or tubes to heat your water. They can be very cost efficient systems to run when installed correctly.


Signs Your Hot Water System Needs Servicing or Replacing

No Hot Water

If your tank is old, it could be time for a replacement. For newer tanks, it could be time for a service. For gas systems, check if the pilot light is on (if not this can be simple to re-light). For electric systems, if the switch on your switchboard has tripped it's best to call the professionals!

Leaking Hot Water System

A common cause of leaking hot water systems is rust. Rust eats away at the steel tank, often from the inside out. When this happens, it's time to replace your hot water system.

Water Not Hot Enough

If the hot water in your home isn't hot enough, it's time to call in the experts. This common problem is often related to the hot water system itself, a poor performing tempering valve (these allow you to control the water temperature) or can be a sign your hot water system is too small for your household's needs.

Low Water Pressure

A number of things can contribute to low pressure hot water: the hot water system itself - it may be time for a service or replacement; the tap/shower head/ fixture itself - sediment can build up resulting in poor water flow or undersized installation can lead to pressure issues.

Water Is Too Hot

Is the water from your taps and shower scalding hot? If so, it's time to install a tempering valve. This allows you to control the temperature of the hot water in your home. Australian regulation states that the maximum temperature for delivery to bathrooms is 50 degrees celcius to prevent injury and scalding. These are especially important in homes with children or anyone with limited mobility.

Running Out Of Hot Water

Are you always running out of hot water? This could be a sign that your current system is too small to cater to your household's needs. If you have a storage tank style hot water system, perhaps consider upgrading to a continuous flow system. You'll save space and never run out of hot water again!

Troubleshooting Your Hot Water System

Why do I have no hot water?


Check the gas supply. 

Is your gas meter turned all the way on? Is the gas valve turned into the on position on your hot water heater? The lever like handle will be parallel to the pipe when it is fully open. Are your other gas appliances working? If so, the problem may lie with the HWS itself.

Check the electrical supply.

Start with the circuit breaker – is it off? If so, we recommend contacting an electrician to check the electrical supply and connections. If your system is connected to a power point (most continuous flow/instantaneous systems are), try plugging a phone charger or similar into the point to check if it is working.

Check the water supply.

Check that the water valves are 100% open at the meter and near the hot water heater itself, If there isn’t enough flow, the hot water system may not activate.

Check the pilot light. 

Pilot lights can be extinguished by strong winds, turning the system off or interrupting to the gas supply. Instructions for relighting the pilot can often be found inside the access panel or via a quick Google of your heater model number. If you’re unsure, call a plumber.

Why is my hot water system leaking?

Depending on where it’s leaking on, leaking hot water systems can indicate a number of things.


Leaking from a seam on the tank/the tank itself?

Most often, this indicates your system is in need of replacement as the minerals have started to eat away at the tank from the inside.

Leaking from the TPR (temperature and pressure relief valve)?

It is normal for these to leak in the form of an occasional drip, this shows they’re working and releasing built up pressure within the tank. A constant flow however shows something is amiss and it’s time to call a plumber.


Why is my water rusty?

This most often indicates your system needs replacing, as the tank has started to rust and erode from the inside. Time to call a plumber.


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